Privacy Policy

Last Updated: 10-12-2025

At Valley Truck and Van (“we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information:

• Contact Information: name, phone number, email address, and mailing address.

• Service Information: vehicle details, requested services, and appointment preferences.

• Payment Information: billing details (processed securely via third-party providers).

• Technical Data: IP address, browser type, device information, and pages visited (through cookies or analytics tools).

We collect information directly from you when you fill out forms, schedule services, request quotes, or communicate with us, and automatically when you use our website.
2. How We Use Your Information
We use your information to:

• Respond to inquiries and provide quotes or estimates.

• Schedule and perform installations, coatings, or mobile services.

• Send updates, service confirmations, or follow-up communications.

• Improve our website and marketing efforts.

• Comply with legal obligations or enforce agreements.

We do not sell or rent your personal information to third parties.
3. Cookies and Tracking
Our website may use cookies, pixels, and analytics tools (like Google Analytics or Meta Pixel) to understand visitor behavior and improve performance.
You can adjust your browser settings to refuse cookies or alert you when they’re being used.
4. Information Sharing
We may share your information only with:

• Service providers who help us operate our business (hosting, payment processing, marketing tools).

• Legal authorities if required by law or to protect our rights.

• Partners when coordinating warranties, product registrations, or shipping logistics.

All third parties are required to keep your information secure and use it only for authorized purposes.
5. Data Security
We use SSL encryption and secure systems to protect your data from unauthorized access, disclosure, or loss.
While no online transmission is 100% secure, we take reasonable steps to safeguard your information.
6. Your Rights Under the CCPA (California Residents)
If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share.

• Request deletion of your personal data, subject to certain exceptions.

• Opt-out of any sale of personal information (we do not sell data).

• Non-discrimination for exercising your privacy rights.

To exercise your rights, contact us at [insert email address] or call [insert phone number].
We may need to verify your identity before fulfilling requests.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described above or as required by law (e.g., tax or warranty records).
8. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of those external sites. We encourage you to review their policies before providing personal information.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us and we’ll remove it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to our website. Please review this page periodically for the latest version.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Valley Truck and Van

7900 Clybourn Ave, Sun Valley 
Los Angeles, California 
818-503-4700
✉️ [Email Address]
Disclaimer
The information provided in this Privacy Policy is for general informational purposes only and does not constitute legal advice. For legal guidance on privacy compliance or data protection laws, please consult a qualified attorney licensed in the State of California.